Who is a Carer
A Carer is someone who provides substantial help and support to a partner, child, relative or friend who could not manage without their help. This could be due to disability, mental illness, chronic condition, terminal illness or people who are frail. STEPS Care for Carers Service will be available to Eligible Carers in the Wide Bay Region (Bundaberg, Fraser Coast, North Burnett & South Burnett).
A Carer can also be a friend or neighbour who assists and supports someone who is frail aged, lives alone or cares for them self independently but also needs assistance.
It doesn’t matter if the person you care for
- is young or old
- a relative, child or friend
- lives with you or not
You may be working full-time or part-time or you may be a student, but you are still a carer. It doesn’t matter what your country of origin is or which language you speak. As a carer you are entitled to be supported and receive help at home. If you can’t find the answers to your questions on this website, contact us.
Download our brochure here...
Rights of the Carer
- To be treated as an individual
- To have your privacy and confidentiality respected
- Access to Interpreter/Translator if required
- Information and consultation
- To receive coordinated services that are planned, reliable and meets your needs
- A complaint process that encourages resolution and improvement opportunities
- To have access to an advocate of your choice
- Protection from anti-discrimination
We provide care, support, information and referral services to members of the community including:
- Face to Face and Telephone Counselling and Support
- Care Group Sessions
- Carer Mentor Program
- Carer Information and Resource Services
- Social Interaction Services
The STEPS Care for Carers Service provides for you to become better informed about all of your options in terms of improving your life and the life of those that you care for.